Tenant FAQs

Looking for information about renting with us? We value our tenants at Gulf Income Properties and believe in transparent communication. We are dedicated to providing you with the information you need and are always available to assist you.

• How do I pay my rent?

  All tenants can pay their rent online through their tenant portal. Tenant portal can be accessed through Gulf Income Properties website tenant login.

• How do I submit a repair request?

  All non-emergency repair requests can be made through the tenant portal online request system.

• What are the move-out expectations?

  You can read more about our move-out expectations here.

• How much notice does a property manager need to give a tenant prior to an inspection?

  Gulf Income Properties will provide 24-hour notice prior to any inspection or repair. We will initially attempt to contact a tenant through preferred means, but if no contact can be made, a notice will be posted on the tenant’s door.

• When is my rent late?

  Rent is due on the day the tenant’s lease says it is due (typically the 1st of the month)Rent is late after the due date, but tenants will typically be given a 4 day grace period until a late fee is applied.

• How do I get my full security deposit returned when I move out?

  In order for a tenant to receive their security deposit back, the rental unit needs to be in the same condition when they moved in or better. This does not include normal wear and tear, but does include cleaning. Gulf Income Properties has cleaning instructions for move out to help offer guidance for this situation.

• What do I do if there is an emergency repair needed?

  Reach out to Gulf Income Properties at our telephone number and submit a work order. A tenant is responsible for mitigating the damage which could include shutting off water to the property. If there is a danger to anyone the tenant should call 911.

• Can I make changes to my rental unit?

  All changes to a rental property must be approved in writing by Gulf Income Properties.